Empire Today Flooring Support Ticket

Charged for $7,400 for goods and services not received

Created By: Lizjone13's Picture Lizjone13 Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 2

This has been a very stressful situation dealing with your company. 5 appointments were set 3 were cancelled without notice so my husband missed a lot of work. Workers were late, rude and did not bring supplies to finish the job. I have spent hours on the phone getting the run around. Our kitchen and bath had the vinyl cut and thrown down w no glue etc. Carpet is already showing seams after 1 month. After reporting the initial over charge of $1400 which has not been taken off, the company is now trying to add an additional $6,000????? Someone help me get justice. This company is the worst experience I have ever had. Contacting BBB tomorrow. This is fraudulent and I am very unhappy with the horrible quality of the carpet and vinyl, and the installation and the entire time dealing with this company. I experienced a tremendous amount of stress on me during the installation which was during the time my mother died.


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Ticket Replies

Business says: (3 years ago)
Thank you for bringing your concerns to our attention. It was disappointing to read about the issues with your billing and installation. We can assure you that this is not the experience we expect for our customers, and we regret that this has not yet been resolved. We would like to discuss the situation with you in more detail and work towards a resolution, and we will be contacting you shortly. You can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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