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Empire Today Flooring Support Ticket - Bad Customer Service

Empire Today Flooring Support Ticket

Bad Customer Service - laminate flooring

Created By: jblady27's Picture jblady27 Last Reply: Business's Picture Business
Priority Level: [Low] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 2
Product: laminate flooring

I had a couch cover damage while Empire Today was doing my floors. Customer Service told me that the crew who did my floors is denying doing any damage and they are very honest. I am honest too, and I certainly didn't pay all that money getting my floors done just to get my couch cover replaced. I am so dissappointed with the treatment I am recieving. I have 4 more floors to be done, and I will have nothing further to do with Empire today. The lady I am dealing with doesn't even return my phone calls.


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Business says: (7 years ago)
 0
The situation you’ve described is not in line with how we expect our customers to be treated and I’m truly sorry. We’re dedicated to working with customers on solutions when they experience issues or potential damage to their homes. I do understand we’ve been able to reach a resolution with you and that you’re satisfied. If there is anything else we can do for you now or in the future, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-23125 x4195. Rebekah Clerk, National Customer Service Manager




Business says: (7 years ago)
 0
The situation you’ve described is not in line with how we expect our customers to be treated and I’m truly sorry. We’re dedicated to working with customers on solutions when they experience issues or potential damage to their homes. I do understand we’ve been able to reach a resolution with you and that you’re satisfied. If there is anything else we can do for you now or in the future, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-23125 x4195. Rebekah Clerk, National Customer Service Manager




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