Empire Today Flooring Complaint

Empire Today Flooring Complaint

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Laminate Floors


I am extremely happy with my floors, they came out great. However, customer service is a completely different story. While doing my floors, one of my couch covers got ripped at each leg of the couch. I filed a complaint and was told the the person who did my floors is a very honest person and he is denying doing any damage. Needless to say, Empire is standing by their "honest" employee and not refunding me $149 for my couch cover. I did not pay all that money to get my floors done simply to have a couch cover replaced. Their crew did the damage and they should be responsible. I have 4 more floors to be done in my condo and I want nothing further to do with Epire Today.


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Comments


Business says: (6 years ago)
 0
We’re sorry for the issues you experienced with your installation and for any damages that occurred to your home. As a company, we’re dedicated to working with customers who experience problems as we want you to be satisfied with everything. It’s my understanding that we were able to work with you recently and that you’re happy with the resolution. If there is anything else you need now or in the future, please don’t hesitate to call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. We’re happy to help and answer any other questions you may have. Rebekah Clerk, National Customer Service Manager






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