Empire Today Flooring Support Tickets All Reviews

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Empire Today Flooring Reviews

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  • Charged for $7,400 for goods and services not received

    This has been a very stressful situation dealing with your company. 5 appointments were set 3 were cancelled without notice so my husband missed a lot of work. Workers were late, rude and did not bring supplies to finish the job. I have spent hours on the phone getting the run around. Our kitchen and bath had the vinyl cut and thrown down w no glue etc. Carpet is already showing seams after 1 month. After reporting the initial over charge of $1400 which has not been taken off, the company is now trying to add an additional $6,000????? Someone help me get justice. This company is the worst... More...
    (Home Improvement)
  • Deceptive Pricing

    The first day Empire Today representative came to my home, he was an hour late. He brought the carpets into my home and laid them into 4 columns of “ok”, “good”, “better” & “best”. In the “ok” column, he mentioned that the carpets with 10 & 15 year warranties were not as good quality. So, those were the first ones I eliminated. As I narrowed my decision to 2 style carpets that both had 20 year warranties for wear, he started mentioning that he had to go and I needed to make a decision. He priced 1 and when I asked... More...
    (Home Improvement)
  • Bad Customer Service

    I had a couch cover damage while Empire Today was doing my floors. Customer Service told me that the crew who did my floors is denying doing any damage and they are very honest. I am honest too, and I certainly didn't pay all that money getting my floors done just to get my couch cover replaced. I am so dissappointed with the treatment I am recieving. I have 4 more floors to be done, and I will have nothing further to do with Empire today. The lady I am dealing with doesn't even return my phone calls. More...
    (Home Improvement)


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