Empire Today Flooring Consumer Complaints All Reviews

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Empire Today Flooring Reviews

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  • Deceptive Pricing

    This review has been resolved or replied to by this company. The first day Empire Today representative came to my home, he was an hour late. He brought the carpets into my home and laid them into 4 columns of “ok”, “good”, “better” & “best”. In the “ok” column, he mentioned that the carpets with 10 & 15 year warranties were not as good quality. So, those were the first ones I eliminated. As I narrowed my decision to 2 style carpets that both had 20 year warranties for wear, he started mentioning that he had to go and I needed to make a decision. He priced 1 and when I asked... More...
    (Home Improvement)
    spencer123's Picture   spencer123    2 Comments   Comments
  • Laminate Floors

    I am extremely happy with my floors, they came out great. However, customer service is a completely different story. While doing my floors, one of my couch covers got ripped at each leg of the couch. I filed a complaint and was told the the person who did my floors is a very honest person and he is denying doing any damage. Needless to say, Empire is standing by their "honest" employee and not refunding me $149 for my couch cover. I did not pay all that money to get my floors done simply to have a couch cover replaced. Their crew did the damage and they should be responsible. I... More...
    (Home Improvement)
    jblady27's Picture   jblady27    1 Comments   Comments


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