Empire Today Flooring Reviews and Complaints All Reviews

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Empire Today Flooring Reviews

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  • Charged for $7,400 for goods and services not received



    This has been a very stressful situation dealing with your company. 5 appointments were set 3 were cancelled without notice so my husband missed a lot of work. Workers were late, rude and did not bring supplies to finish the job. I have spent hours on the phone getting the run around. Our kitchen and bath had the vinyl cut and thrown down w no glue etc. Carpet is already showing seams after 1 month. After reporting the initial over charge of $1400 which has not been taken off, the company is now trying to add an additional $6,000????? Someone help me get justice. This company is the worst... More...
    (Home Improvement)
  • Deceptive Pricing



    The first day Empire Today representative came to my home, he was an hour late. He brought the carpets into my home and laid them into 4 columns of “ok”, “good”, “better” & “best”. In the “ok” column, he mentioned that the carpets with 10 & 15 year warranties were not as good quality. So, those were the first ones I eliminated. As I narrowed my decision to 2 style carpets that both had 20 year warranties for wear, he started mentioning that he had to go and I needed to make a decision. He priced 1 and when I asked... More...
    (Home Improvement)
  • Deceptive Pricing



    This review has been resolved or replied to by this company. The first day Empire Today representative came to my home, he was an hour late. He brought the carpets into my home and laid them into 4 columns of “ok”, “good”, “better” & “best”. In the “ok” column, he mentioned that the carpets with 10 & 15 year warranties were not as good quality. So, those were the first ones I eliminated. As I narrowed my decision to 2 style carpets that both had 20 year warranties for wear, he started mentioning that he had to go and I needed to make a decision. He priced 1 and when I asked... More...
    (Home Improvement)
    spencer123's Picture   spencer123    2 Comments   Comments
  • Work Crew



    I contacted ET to obtain a quote. The salesman was so nice and I signed the contract in 65 minutes. The crew called the next day at 7:58a.m., right on time. They had a 90 min drive and arrived at 9:30a.m. The 7 person crew (Installer #4050, Jason McKinny and Robert) worked incredibly hard and completed my 1000 sq ft condo just after 6p.m. What am amazing job, so polite and courtesy and wow, did they work hard on an insanely hot, humid day in VA. I can't praise the crew enough and I am ecstatic with my new laminate flooring. I would use them again in a second. KevinS More...
    (Home Improvement)
    KevinS's Picture   KevinS    0 Comments   Comments
  • Great Sales Rep.



    I contacted Empire Today just to obtain a comparison quote. My rep Anil Nayyar (RJ1) arrived within 5 minutes of the start of the time window. I knew exactly what I wanted so he measured the 1000 sq ft condo, gave me the pitch and a quote. This was a Friday afternoon. He said the job would be start/finish the next day, Saturday. The price was a tiny bit more than planned but I wasn't including carpet removal and furniture moving. I signed the contract, used their financing and the entire process took about 65 minutes. I called him the next day, after the job finished to thank him for... More...
    (Home Improvement)
    KevinS's Picture   KevinS    1 Comments   Comments
  • Bad Customer Service



    I had a couch cover damage while Empire Today was doing my floors. Customer Service told me that the crew who did my floors is denying doing any damage and they are very honest. I am honest too, and I certainly didn't pay all that money getting my floors done just to get my couch cover replaced. I am so dissappointed with the treatment I am recieving. I have 4 more floors to be done, and I will have nothing further to do with Empire today. The lady I am dealing with doesn't even return my phone calls. More...
    (Home Improvement)
  • Laminate Floors



    I am extremely happy with my floors, they came out great. However, customer service is a completely different story. While doing my floors, one of my couch covers got ripped at each leg of the couch. I filed a complaint and was told the the person who did my floors is a very honest person and he is denying doing any damage. Needless to say, Empire is standing by their "honest" employee and not refunding me $149 for my couch cover. I did not pay all that money to get my floors done simply to have a couch cover replaced. Their crew did the damage and they should be responsible. I... More...
    (Home Improvement)
    jblady27's Picture   jblady27    1 Comments   Comments
  • Rick Pollack/LLC



    Mr. Pollack was very professional and flexible to work with during our project of making home improvements. Whatever he promised he certainly followed through on it and we did not have to continue hunting him down to spend our money!!!!! I would recommend he as well as his company to any of my friends and family. It was a joy doing business with him and his company! Mrs. Jones-BEll More...
    (Home Improvement)
    makayla15's Picture   makayla15    0 Comments   Comments


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